HERNDON, Va., Aug. 26, 2010 (GLOBE NEWSWIRE) -- ePlus inc. (Nasdaq:PLUS) today announced that its wholly owned subsidiary, ePlus Technology inc., has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ePlus for delivering outstanding customer service to clients in the United States.
"We're pleased to be recognized by Cisco again with their highest customer satisfaction distinction award," said Jerry McIntosh, vice president of advanced technology solutions for ePlus Technology. "Achieving Cisco Channel Customer Satisfaction Excellence is objective proof that ePlus delivers an exceptional customer experience when planning, designing, deploying, and managing Cisco networked solutions."
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate ePlus for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support scores over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star. The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre-sales and post-sales support capabilities - critical factors in choosing a trusted partner. ePlus is a Cisco Gold Certified Partner and has achieved Cisco Master Specializations in Security and Unified Communications as well as the Cisco Managed Services Master Certification. In addition, ePlus holds Cisco Advanced Specializations in Routing and Switching, Data Center Storage Networking, Data Center Networking Infrastructure, and Wireless LAN as well as Cisco Authorized Technology Provider (ATP) designations in Cisco TelePresence, Video Surveillance, and Data Center Unified Computing. For more information about Cisco solutions from ePlus, visit http://www.eplus.com/cisco . About ePlus inc.