/PRNewswire-FirstCall/ -- Astea International Inc. (Nasdaq: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner's 2010 Magic Quadrant for Field Service Management*.
Astea is a solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly integrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and the back office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class service.
"We consider our positioning in the Field Service Management quadrant, by Gartner, confirmation of our ability to deliver proven, robust solutions that help service organizations reduce their service delivery costs, optimize resources and ultimately increase revenues, customer satisfaction and retention," said
, Chairman and CEO, Astea International. "With our innovative solutions we are enabling service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With our 30 years of proven experience and deep domain expertise, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe. We know that we have a product that is unmatched in capabilities and is definitely a competitive differentiator for us."
Founded in 1979, Astea is known throughout the service management industry as being a strong and proven provider of customer-centric software solutions for field service management. Through the years Astea has continued to focus on building upon this core expertise to deliver a comprehensive and robust solution built on the latest Microsoft .NET platform. As a result of this cutting-edge technology, companies are able to leverage their existing technology infrastructure and lower their total cost of ownership.