TAMPA, Fla., June 24, 2010 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, today announced it has expanded its global delivery footprint with the opening of a new center in Cluj, Romania. SYKES is entering Cluj with an existing global consumer product/technology client that it currently supports worldwide.
"Given the long-term growth opportunity in the customer contact management industry, the expansion into Cluj, Romania, builds on our initial beach-head in Eastern Europe going back more than a decade and further strengthens our low-cost near-shore delivery capability for the European continent. With a deep and highly educated pool of labor, a competitive wage structure, a robust commercial infrastructure and an accommodative investment climate, Cluj is expected to serve SYKES' multinational clients looking to further diversify their service delivery strategy. As we continue to make strong in-roads with our vertical diversification strategy in the EMEA region, the expansion into Cluj just accelerates that business momentum even further with both new and existing clients," said Chuck Sykes, President and Chief Executive Officer.
About Sykes Enterprises, IncorporatedSYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web and chat. Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information, please visit www.sykes.com.
CONTACT: Sykes Enterprises, Incorporated Investor Relations Contact: Subhaash Kumar, Vice President, Investor Relations +1 813 233 7143 Corporate Media Contact: Andrea M. Burnett, Director, Marketing Communications +1 813 233 2132