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5 Best, 5 Worst Customer-Loyalty Programs

Best: Neiman Marcus InCircle

Neiman Marcus' rewards program isn't for everyone, but neither are its offerings. First, InCircle's best benefits don't kick in until a shopper spends $3,000, which is roughly the amount of a middling offering in the wish book. At that level, the valued customer receives invitations to members-only shopping events, advance notices for sales, double points on a day of your choosing (not much of a sacrifice, as it takes roughly $5,000 in spending to earn back $100), free gift packaging and various literature.

Committed customers, however, spend from $75,000 to just under $600,000 a year just to earn access to concierge service, private off-hours shopping events, custom travel and a whopping 5 points per dollar spent. For the Chairman's Circle members who spend more than $600,000 a year at Neiman's or Bergdorff Goodman, it's unparalleled access to a store they're practically living in anyway.

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