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Heartland Chooses Astea's Field Service & Mobility Solution Suite

HORSHAM, Pa., June 7 /PRNewswire-FirstCall/ -- Astea International Inc. (Nasdaq: ATEA), the leader in service lifecycle management and mobility solutions announced that Heartland Business Systems, a leading provider of value-added integration services and networking technologies, has selected the Astea Alliance solution suite to replace their existing service solution, and provide additional automation capabilities that will further streamline and advance their service business.

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Heartland Business Systems has become one of Wisconsin's leading providers of value-added integration services and networking technologies. Since its establishment in 1990, the company has developed services and support programs for commercial, industrial, government and education clients throughout Wisconsin. The variety of solutions and services the company provides its customers include computer networking; technology planning; internet, data center, hosting, monitoring, security and managed services; cabling and audio/video solutions; and software consulting. Heartland also provides direct thermal and thermal transfer printer technology and label media to its customers.

"Our business is built on helping companies make the best IT decisions to drive operational efficiency and improve profitability," stated Carol Henning, Controller for Heartland Business Systems. "When it comes to making decisions for our own IT systems, we apply the same rigorous standards.  We were looking for a best-of-breed application that matched the quality and level of service we strive to provide to our customers. After an extensive search for a service management solution, we found that Astea's deep domain expertise in conjunction with their robust solution offered the breadth and depth of functionality that was the perfect fit for our organization's needs."

More than 140 Heartland employees will be using Astea's solution to accomplish three key goals:

  • Improving productivity – automate additional manual processes for improved efficiencies
  • Increasing revenue – by identifying new cross-sell and up-sell opportunities
  • Delivering even better customer service – by having a real-time, 360 degree view of the customer

The Heartland Team evaluated several field service solutions and selected Astea for their extensive and proven experience, over 30 years, in developing and implementing global field service and mobility solutions to enterprise companies. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics GP. Astea's solution will provide Heartland with a comprehensive and robust mix of capabilities such as, mobility, field service, customer self-service, and professional services automation that will help to drive and improve the efficiency and costs of service delivery.

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