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J.D. Power Trophy Arrives At Northwest Savings Bank

The study, conducted in January, analyzed overall customer satisfaction with their retail banking experience based on six factors: account activities, account information, facility, fees, problem resolution, and product offering. Northwest received the highest customer satisfaction score in the Mid-Atlantic Region, which includes Pennsylvania, New York, New Jersey, Delaware, Maryland, Virginia, and Washington, D.C.

The J.D. Power and Associates ranking caps a momentous period for Northwest. The recognition follows being named one of America's 100 Most Trustworthy Companies by Forbes Magazine in 2009. The company sold $688 million in stock to become a fully-public company, building its reserves and enabling it to expand its franchise. Northwest Savings Bank saw record growth in deposits and originated over $2.4 billion in loans despite weak economic conditions in the past fiscal year, and the trend continued during the past calendar quarter.

J.D. Power and Associates of Westlake, California has completed these studies and released these rankings for five years. Northwest Savings Bank believes that receiving top ranking in one of the nation's geographical districts is one of the highest accolades a financial institution can receive. The rankings reflect the results of surveys conducted with nearly 48,000 banking customers nationally. Additional information about the study and its methodology may be found at

http://www.jdpower.com/finance/articles/2010-Retail-Banking-Satisfaction-Study

About Northwest Savings Bank

Headquartered in Warren, PA, Northwest Savings Bank is a full-service community bank that operates 171 offices in Pennsylvania, New York, Ohio, Maryland, and Florida. With assets of $8 billion, Northwest offers its customers a full range of personal and business banking services plus investment management services. The stock of its parent company, Northwest Bancshares, Inc., trades on the Nasdaq Global Select Market under the symbol "NWBI." For more information about Northwest Savings Bank, please visit northwestsavingsbank.com.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence, and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SOURCE Northwest Savings Bank

Copyright 2009 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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