This Day On The Street
Continue to site
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

J.D. Power Trophy Arrives At Northwest Savings Bank

WARREN, Pa., May 27 /PRNewswire-FirstCall/ -- Music played and confetti flew as a vintage 1940 armored car delivered the J.D. Power and Associates trophy to officials of Northwest Savings Bank in downtown Warren PA on Thursday. A group of more than 700 employees of the local bank met the presentation with cheers.

The ceremony took place on a specially-built stage at the south end of Liberty Street, which was closed to traffic for the event and crowded with Northwest personnel, between the bank's Administration and Corporate Centers. Banners, twenty feet tall, bearing images of the award hung from the enclosed walkway that spans the street above the stage.

Executive Vice President of Banking Services of Northwest Savings Bank Steven Fisher addressed the crowd. He recognized that those gathered represented all aspects of Northwest Savings Bank. Attending were one representative from each of the bank's 171 community offices, all eight Region Presidents, business partners including commercial lenders, wealth management representatives and business service advisors from the five states the banks serves, members of the company's Northwest Consumer Discount Company, Boetger and Associates, and Veracity Benefit Designs; it was the largest gathering of Northwest Savings Bank employees in history.

"We ranked highest in customer satisfaction with retail banking in the Mid-Atlantic Region according to the J.D. Power and Associates 2010 Retail Banking Satisfaction Study," Mr. Fisher said. "We didn't win this. J.D. Power didn't award it. Our customers endorsed the way we do business. They are the ones who said we should have it. We thank them. We accept this nationally-admired award with pride. We understand the responsibility to our customers that this iconic trophy brings."

J.D. Power and Associates National Director, Client Services, David Wano briefly addressed the crowd. He pointed out that Northwest is one of the five highest rated banks in the nation in customer satisfaction and that it rated first in the survey for preventing and resolving customer problems.

Northwest Savings Bank President and CEO William J. Wagner then  thanked the employees for their commitment to customer service and Northwest's customers for their support. He then pointed out that Northwest competes with over 150 banks in its region, which is the most competitive in the nation and challenged the crowd to repeat the results in 2011. The crowd responded again with cheers.

The local bank received the award because it ranked highest in customer satisfaction in retail banking in the Mid-Atlantic Region according to the J.D. Power and Associates 2010 Retail Banking Customer Satisfaction Study. (SM)

1 of 2

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Real Money

More than 30 investing pros with skin in the game give you actionable insight and investment ideas.

Product Features:
  • Access to Jim Cramer's daily blog
  • Intraday commentary and news
  • Real-time trading forums
Only $49.95
14-Days Free
14-Days Free
NWBI $12.10 0.00%
AAPL $93.99 0.00%
FB $102.01 0.00%
GOOG $682.40 0.00%
TSLA $151.04 0.00%


Chart of I:DJI
DOW 15,973.84 +313.66 2.00%
S&P 500 1,864.78 +35.70 1.95%
NASDAQ 4,337.5120 +70.6750 1.66%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs