When outages occur, FPL knows that its customers need information about
when their power will be restored. If a major storm impacts FPL’s
service territory, FPL will be working to restore power as soon as it is
safe to begin and will provide its best estimates of when service will
After a storm clears, FPL deploys field teams to conduct damage
assessments. This helps FPL assign the right resources, crews and
materials to each effort and provide customers an estimate of when
repairs will be finished and power restored in their area. FPL’s goals
for providing service restoration information are as follows:
Within hours after the storm passes, FPL will provide a preliminary
estimate of how long it will take to restore service based on its
models and historical information from similar storms.
Within 24 hours after the storm, based on initial damage assessments,
FPL will update its systemwide estimate.
Within 48 hours, FPL will provide restoration information on a county
Within 72 to 96 hours, FPL will provide information on a sub-county
Estimated times of restoration (ETRs) are determined largely by the
amount of damage a storm inflicts on the electrical infrastructure and
the amount of restoration resources available. After a major storm, FPL
does not assign restoration work according to when a customer calls to
report an outage, where a customer lives, or the status of an account.
FPL begins work in multiple locations and follows an overall plan to
restore power to the greatest number of customers safely and as quickly
FPL restores power plants and affected transmission lines and
substations, which are essential to providing any electric service.
Simultaneously, the company restores electrical lines and equipment
that serve critical facilities such as hospitals, police and fire
stations, water treatment plants and 911 communication centers.
At the same time, FPL works to return service to the largest number of
customers in the shortest amount of time, including service to the
main thoroughfares that host supermarkets, pharmacies, gas stations
and other needed community services.
From here, FPL repairs the infrastructure serving smaller groups and
neighborhoods, converging on the hardest hit areas until every
customer is restored.
As the restoration gets under way, customers are advised to monitor
local radio, television, newspapers and the FPL website (
if possible for specific reports on progress in assessing and repairing
damage to the electric system in their areas.
FPL’s Storm Restoration Organization
Storm Preparation Tips for Customers
Area Command Center – From this location, FPL manages its
restoration efforts throughout its 35-county service territory. The
Area Command Center coordinates the overall event, providing policy
and strategic guidance.
Work Bases – These are the staging sites and service centers
that house the thousands of restoration crews and support personnel
who are executing the restoration plan. Potential sites across the
state are pre-selected before storm season.
The logistics team provides support to the
staging sites, securing services such as materials, food, water and
Safety is FPL’s first priority before, during and after a storm. FPL
advises its customers to learn all they can about how to prepare for a
storm, what to do during a storm and how to make safety a priority after
a storm when utilities and normal community services may be interrupted.
Customers are advised to:
Following a Storm: Advice for Customers
for preparation tips and follow the advice of your local emergency
management officials. Prepare to be self-sufficient for three to 14
days and keep a battery-operated radio on hand with a two-week supply
of fresh batteries. A battery-operated radio may be the only way to
receive emergency public information during and after a severe storm.
Put your FPL account number and phone number (1-800-4-OUTAGE or
1-800-468-8243) in a secure location that will be readily available in
case you need to call. By knowing your account number, you will be
able to quickly access your account and receive important information
through FPL’s automated system.
If you plan to operate a portable generator in the event of an outage
at your home, wait until the storm has passed and be sure to set up
the generator outside and connect appliances directly to it. Do not
wire your generator directly to your breaker or fuse box because the
power it generates can flow back into power lines and cause injuries.
Only a licensed electrician should connect a generator to a main
electrical panel. Never operate a generator inside your home or even
in the garage, and keep it well away from open windows so exhaust does
not enter your home or a neighbor’s home.
Stay away from downed power lines, flooding and debris. Don’t walk in
standing water, and don’t venture out in the dark because you might
not see a downed power line that could be energized and dangerous. If
you see a downed power line, call 911 or 1-800-4-OUTAGE.
For additional safety tips, visit
and remember to always follow the advice of your local emergency
Right after a storm, FPL will know if damage to large power lines has
interrupted your service. Stay tuned to local radio, TV and newspapers
for specific reports on FPL’s progress in assessing and repairing damage
to the electrical system in your area.