Claro Brazil Selects Amdocs To Modernize Sales, Ordering And Service Across Multiple Customer Touch Points
ST. LOUIS, Jan. 13 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Claro Brazil will deploy Amdocs to support customer ordering, sales force automation, e-commerce and web self-service. Claro is a leading mobile service provider in Brazil and a wholly-owned subsidiary of America Movil.
"In the highly-penetrated Brazilian market, it is essential that we continue to modernize our systems to remain competitive and satisfy an increasingly sophisticated and Internet-savvy customer base," said Ricardo Santoro, chief information officer of Claro Brazil. "Amdocs solutions deliver the complete picture of sales, ordering and after-sales service across all channels and can enable Claro Brazil to deliver the new, advanced services that customers want more quickly, consistently and efficiently. Our customers will also enjoy improved convenience and control through the new e-commerce and web self-service offerings."
Claro Brazil will deploy several products from Amdocs' CES product portfolio to modernize and standardize customer ordering, customer management, e-commerce, and product catalog management. Amdocs products will support all of Claro Brazil's current sales channels, including call centers, dealerships and kiosks, and will also improve a new channel– the Internet. With the deployment of Amdocs Self-Service products, Claro Brazil will introduce e-commerce as a new service, thereby extending its sales channel and reach, and increasing potential revenue opportunities. Claro Brazil will also benefit from the efficiencies gained by having one centralized system to manage and update, which reduces errors and operational costs.
This deployment expands Amdocs' long-standing relationship with Claro which already has Billing and Partner Relationship Management solutions from Amdocs in production. Claro is a wholly-owned subsidiary of America Movil ([BMV: AMX] [NYSE: AMX] [Nasdaq: AMOV] [LATIBEX: XAMXL]). America Movil, S.A.B. de C.V. and its subsidiaries provide wireless and fixed communications services in Latin America.About Amdocs Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience™ – at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries around the world. For more information, visit Amdocs at www.amdocs.com.
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