Ombudsman: Iowa Lottery Should Focus On Fraud

—Developing protocols to ensure that alleged violations are properly investigated.

—Developing a system to ensure the licensing status of retailers is assessed when violations are found.

—Install a musical jingle to alert customers that their ticket is a winner, making it more difficult for a retailer to trick a customer.

Lottery officials issued a written response to the report, saying the report did not uncover a case of "large-scale fraud" involving the lottery.

"That's good news for anyone who has ever played an Iowa Lottery game," said Terry Rich, the lottery's chief executive officer.

Rich said every one of the recommendations is a "concept we believe in, which is protecting the integrity of the Iowa Lottery.

"One fundamental difference is the intrusion and red-tape and impractical business application in the retail environment which makes enforcement impractical," he said.

He said the lottery supports the installation of the ticket checker machines but wants to delay the move for a year to get new technology.