FairPoint Promising Fix; Consultant Skeptical
CONCORD, N.H. (AP) FairPoint Communications Inc. is promising a short-term fix and long-term resolution to customer service problems that have dogged the company since it arrived in northern New England.
Customers are complaining of long delays to report problems by phone, e-mail troubles and billing errors. But the company said Thursday it hopes to significantly improve service by the end of June. A consultant monitoring the company is skeptical, saying in a new report that FairPoint's early summer deadline is optimistic. FairPoint bought Verizon Communications' landline telephone and Internet business in Maine, New Hampshire and Vermont a year ago but didn't switch to its own computer systems until Jan. 30. Problems cropped up immediately. In a plan submitted to the New Hampshire Public Utilities Commission this week, FairPoint acknowledged that its customer service is unacceptable and is not improving fast enough. The commission has scheduled a daylong hearing on the plan for Friday. North Carolina-based FairPoint has had similar problems in Maine and Vermont. The company submitted an improvement plan to Maine regulators last week.- Loading Comments...
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