We all know the retail adage about the customer always being right. But meeting customer expectations requires a certain amount of guesswork: You can only cater to their demands if you can predict beforehand what those needs might be.In the case of electronics giants Best Buy (BBY - Get Report) and Circuit City (CC), customer satisfaction is a key difference that's keeping one company steady while the other one falters.
Best Buy Business Lesson: Customers First
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