Aircell Betting In-Flight Internet Will Fly

In June, American took the system live for a day, testing it on a New York-Los Angeles round trip. Although the test was not announced in advance, about a third of the passengers carried wireless devices and used the service, says Doug Backelin, in-flight communications and technology manager for American. To gauge their willingness to pay, all passengers were given gift cards, usable for either a wireless hookup or another purchase.

At Delta, "We're rolling Internet out quickly and making access available to customers on about 75 Delta aircraft by the end of the year and expanding to the rest of our domestic mainline fleet, 330 aircraft, by next summer," says spokeswoman Betsy Talton. She maintains that the project is "a low capital investment and high revenue opportunity" for the carrier.

Given that it has deals with the two biggest U.S. carriers, as well as with start-up carrier Virgin America, Aircell appears well-positioned.

In 2006, Aircell won exclusive rights for an air-to-ground broadband spectrum in a Federal Communications Commission auction, paying $31.3 million. Subsequently, the company spent tens of millions of dollars to build antennas at 92 sites, Phillips says. The company, financed by investment banks and private equity firms, has not indicated it has any plans to go public.

Its system has the advantage of adding just 125 pounds of weight to each aircraft that carries it. Because most of the equipment is at the 92 ground sites, installation on the aircraft is quick and most of the system maintenance is performed on the ground, Phillips says.

Aircell's system also has a major shortcoming in that it does not work over water, making it unavailable on the longer, international flights when it would seem to be most desirable. So far, Southwest is the U.S. carrier that plans to test a satellite-based system, rather than a land-based system -- even though it has no international, over-water flights.

Phillips says satellite systems require more weight on the aircraft and more installation time. Still, she says, "we're following what's happening in satellite very closely -- if and when the technology becomes lighter and economical, we will be there."

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