Customer Satisfaction With Retail Banks Falls

Mid-Atlantic:

Five stars: Commerce Bank

Bottom of the barrel: Sovereign Bank, PNC Bank, KeyBank and North Fork Bank, (which has been acquired by Capital One (COF))

Midwest:

Five stars: Commerce Bank

Bottom of the barrel: Fifth Third, LaSalle Bank (owned by Bank of America), Associated Bank, US Bank, Charter One, Wells Fargo, TCF National and Regions Bank

Southeast:

Five stars: BancorpSouth and First Tennessee Bank, a division of First Horizon National

Bottom of the barrel: Bank of America, Citibank, Compass, AmSouth and Regions Bank

Southwest:

Five stars: Wachovia

Bottom of the barrel: Wells Fargo and Compass Bank

West

Five stars: Bank of the West, owned by France's BNP Paribas

Bottom of the barrel: US Bank, Bank of America and Wells Fargo

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