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Air Travel Hits New Lows for Passengers

04/09/08 - 10:41 AM EDT

Suzanne Barlyn

Passenger complaints to the Department of Transportation were also 61% higher in 2007 than in 2006.

With findings like that, airlines have no room for error, in their skies or on the ground.

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Suzanne Barlyn is a writer in Washington Crossing, Pa.

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