A New Option for Remote Small-Biz Tech Support

I must say, it was nice having the hour to do other work. iYogi support is a great excuse to tackle the archaeological dig that is my desk. And except for some very tricky conflicts using sophisticated programs, the company fixed my problems. And it should be able to fix yours.

Bringing in iYogi in help my mother was even better. After the usual summoning phone call to me, her former 24-hour IT help desk, all I had to do was claim ignorance to her problem, conference in the iYogi rep and leave the whole mess to them. You could do the same with that technophobe who always dumps his IT issues on you.

As I indicated earlier, remote tech support cannot handle all problems. For sure, wiring, installation and hardware issues remain very much in the world of flesh-and-blood support. Geeks will still need to be at hand.

But for average day-in and day-out tech support, I find this notion appealing. And there is no beating the price: $99, basically a half hour of support at New York rates, buys me all-I-can-eat coverage.

Until you pay the $300-an-hour phone support guy to fight with the $300-an-hour software support guy to fix a problem that the $300-an-hour networking guy billed you $2,400 for creating, you won't know how great a deal that is.