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Social Media: Are We Really Listening?
New technologies are not a panacea. Tweets, Facebook friends and online communities will not disguise inferior customer experiences.
03:11PM 06/09/10
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BP Disaster: Investors Have Indirect Role
Should investors require more information about a company's -- not just BP's -- disaster-response protocols?
09:19AM 05/26/10
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Companies Beware: Discounting = Death
The correlation between discounting and the downward corporate spiral is obvious -- the excessive use of discounts to generate revenue and retain market share does not work.
10:22AM 05/13/10
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