Omniture isn't exactly a startup. It was founded in 1996, making it
about as old as eBay and Yahoo! , if not nearly as well known. Like many Web analytics companies, Omniture's fortunes began to
pick up in 2003 as the industry moved from crude spreadsheets with site
user stats and usability tests in company labs to a more sophisticated
parsing of what a site's visitors were doing in real time.
As the technology improved, Omniture remained competitive.
But it also faced stiffer competition. The Forrester report noted that
with more than 20 viable vendors to choose from, the average company had
already signed up three analytics firms to make sense of their site's traffic.
"The decade-old Web analytics market has yet to settle down," Root
wrote. "The proliferation of vendors has put buyers on a seemingly
never-ending quest to find the one package that will finally answer all
the questions that they can think up."
This is a 10-year-old industry that is still acting like it was
created a few years ago. There's no telling when a clear leader will
emerge, let alone whether it will be Omniture or someone else. This is
also reflected in the stock of WebSideStory, which is down more than 30%
this year.
The on-demand ASP model of Omniture is also being used by
WebSideStory, Coremetrics, SurfAid and
Google's new Web analytics unit. On top of that, it's not favored by companies preferring
instead the old-fashioned licensed software allowing easy integration -- or the ability to switch to another vendor entirely.
Then there is that nagging problem of Omniture's sustained losses.
The company has an accumulated deficit of $35 million. So, while it's
good news that operating expenses shrank to 79% of revenue in the first
quarter, it's still disconcerting to realize that Omniture is spending that much of its revenue on sales and marketing and other costs.
Sales and marketing expenses are likely to remain high. Omniture
says much of the $70 million it raised in the IPO will go toward
"expansion of our domestic and international sales and marketing
organizations."
Last year, venture capitalist John Hummer, whose firm Hummer Winblad
helped fund Omniture, told the newsletter
Private Equity Week
that Omniture is "easily going to be a $500 million IPO." Omniture was
valued at two-thirds that figure this week. It raised a little more than
half the $120 million it said it planned to back in April.
In light of its reduced offering price, Omniture went out the gates
looking more like an old hag than a young colt. But if it continues to
hold up and grows its share of the Web analytics market, it could find
itself buffeted by a second wind.